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Flexible Work and Travel Substitution

Flexible work using modern information and communication technologies can reduce the need to travel - or can it? 

Properly implemented, we believe it can. But it's a complex issue, as travel behaviours, working practices and locational decisions move into new territory which can also generate new trips.

And, of course, it's an issue with very wide implications beyond the workplace. The potential benefits (or otherwise) are great for society and for the environment. 

What's involved

The following types of ICT-based activity all have potentially a travel-reducing effect:

  • Remote working by employees - "teleworking". This may be from other company sites, on the road (e.g. from variable locations between visits to clients or sites), or from home

  • Collaborative working with partners, contractors and suppliers over electronic networks

  • Electronic service delivery (ESD) and electronic commerce (ecommerce) - delivering services and products to customers electronically.

  • Remote monitoring and remote diagnostics

All these activities have the potential to reduce the amount of travel undertaken by people in the course of their employment, bringing cost savings to both organisations and individuals, and having the potential for spin-off environmental benefits.

The Flexibility approach

Flexibility feels the possibilities for ICT contributing to the transport agenda are significant and exciting.

However, we like to think we have our feet on the ground about this. As the research survey What We Know and What We Don't outlines, there are many areas where the jury is still out on the global effects of ICT on our travel behaviour. But that it is having, and will have, substantial effects is already clear. 

So we will continue to report on new studies and new thinking in this area. If it's an area in which you are working, then do let us know - we'd like to write it up.

Travel Substitution resources

Transport for London says: "Don't travel!"
Transport for London and Work Wise UK have produced a Smarter Working Guide to encourage London businesses to reduce travel through flexible working

Businesses look to technology to help reduce travel
The report Business Travel: Choice or Necessity from the RAC Foundation provides important insights into the under-researched area of business travel.


Get out of your cars, says RAC
The RAC Foundation and the Telework Association have teamed up to launch a campaign promoting the jam-busting cost-saving eco-friendly life-enhancing merits of teleworking. Includes some figures to make you think, and some memorable bumper-sticker suggestions.

Time, mobility and economic growth
An analytical article exploring the historic and future connections between mobility and economic growth. In a nutshell, the further we can travel, the greater our prosperity. But what impact will “virtual mobility” have, and how is it changing the equation?

Virtual mobility and its impact on travel
Does working online reduce the need to travel? What about ecommerce - does it increase or reduce travel and freight movements? We report the findings of a new study, as the DTLR starts to get its teeth into the issues.

The networks that do not work
A response to the UK's crumbling travel infrastructure

(Green) Travel Plans
What they're for, and where Flexible Working comes in

Travel substitution: what we know and what we don't
An overview of recent research on whether remote working can reduce traffic

Telecommuting for Dublin
Report on a study into telework/trip reduction in the Dublin area

Telecommuting 2000
The revised version of the study outlining how business and government should approach transport substitution