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e-Inclusion: Social Inclusion and ICT

Report of workshop from conference:
"Putting the 'e-' in e-government"
Birmingham, February 2001

Case Studies

Andy Lake of HOP Associates demonstrated how the web can be used effectively to promote social inclusion and access to opportunity. Christine Johnson and Martin Houghton of the Planning Exchange showed how and a new DETR Guide to using ICT for regeneration are vehicles for spreading best practice.

Fife Direct

Andy Lake presented a case study on Fife Direct, an innovative partnership website serving some of Scotland's most disadvantaged communities, and the linked Fife Community Network Project.

For further details contact Andy Lake or Bob Crichton at HOP. ( is a website set up to enable collaboration between professionals involved in regeneration projects.

Set up in 1999, and funded by the DETR and its Scottish and Northern Irish equivalents, it has proved very successful in helping to share best practice.

The site has 14,000 registered users, and gets 35,000 hits per month. It boasts a number of very active forums, where people post questions and in over 80% of cases get helpful replies from other users.

ICT Good Practice Guide

Where uses ICT to support people working on regeneration initiatives, the Good Practice Guide (due to be published shortly) focuses on the use of ICT to achieve regeneration objectives.

Commissioned by the UK DETR, it was developed in conjunction with a series of seminars around the UK looking at organisations' experiences in setting up ICT-based projects.

As well as outlining the issues and technologies, the guide highlights good practice and typical pitfalls, and includes numerous case studies from around the country.

For further information contact Martin Houghton at the Planning Exchange.


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