David Lennan of Surrey County Council and Caroline Stanger of
Cambridgeshire County Council provided insights into their councils' experience
of implementing new ways of working.
Improving service to customers is inextricably linked with changing
the way we work. This principle has been one of the key drivers of the Surrey
County Council Workstyle programme. Public expectations of better service, plus
the modernising government agenda and the opportunities brought about by new
technologies have led to the implementation of new ways of working.
Key benefits have been:
Better use of time through a menu of flexible working options
Better use of space, including;
property rationalisation - 74 down to 21 buildings (627,000 sq
ft to 400,000 sq ft)
workstation to employee ratio of 4:5
changed office layout and design
Better use of technology :
The business benefits range form financial benefits due to
reduced property costs, to increased productivity to environmental benefits
linked to the County Travel Plan.
Key issues in developing the programme have included:
the scale of investment required for change
how fast should they move
the state of current technology
winning the hearts and minds of staff
A key theme running through the programme has been that of
improving the working lives of staff, tying in with work-life balance issues.
For further information, contact David Lennan.
At Cambridgeshire one of the key drivers for change has been the
need to deliver services to the fastest growing population in the country, while
receiving the lowest level of government grant per head in the country.
Cambridgeshire's involvement in flexible working an innovative
ICT projects dates back to the mid-1990s, and the pace has certainly hotted up
in the new Millennium.
65 major IT projects started since the Millenium
a PFI (private finance initiative) project to create a
county-side broadband network
a number of flexible working initiatives
property rationalisation combined with new ways of working
new-style one-stop-shops incorporating flexible and touch-down
Key initiatives have taken place in Trading Standards and Social
Services to enable highly mobile staff to work more effectively, and in the
provision of services to a new rural settlement.
Caroline emphasised the importance of organisational development
issues, and linking the IT, facilities and HR issues. At Cambridgeshire a
Modernisation Team has the authority to develop the vision and to drive
For further details, contact Caroline Stanger.