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Smart Working Handbook New Edition

New edition of the Smart Working Handbook!

The 2nd edition of the Smart Working Handbook was launched on 16th September, at the UK Dept for Business. This new edition includes new case studies, updated sections on people, workplaces and technologies, and a new section on Smart Working and wellbeing. We hope it will be as influential as the original, which had more than 10,000 downloads.

profiled worker

Role profiling for Smart Working - is it worth it?

Andy Lake takes a critical look at the common practice of role profiling which often forms part of the transition to Smart Working. It's a practice, he believes, which often causes more problems than it solves as the ideas are rooted in the old world of work.He suggests an alternative approach.


(Re-)Introducing the 'Workhome'

In this guest article, Frances Holliss, takes a look at the phenomenon of the 'Workhome' and its architecture. The dwelling that doubles as a workplace has taken many forms throughout the centuries and across the globe - and it's making a comeback. But politicians and regulators are failing to get to grip with it.

Review of Beyond Live/Work

Book review: Beyond Live/Work

Andy Lake takes a look at Frances Holliss' book Beyond Live/Work - The Architecture of Home-Based Work - a pioneering work of  accessible scholarship charting the history, spread and different architectural forms of home-based work, and its relevance for today.

Houses of Parliament

OK Legislators - time to enter the 21st Century!

Government Ministers are keen to see Civil Servants adopt Smart Working. So how about the politicians too?
In this 'physician, heal thyself' article we call on our legislators to skip out the 20th century and jump straight from the 19th to the 21st century. Time to dump their archaic and ineffective working practices!

Regus Express Beaconsfield

Regus worldwide Third Place roll-out 

One of the most important workspace trends is the continued rise of "3rd place" working, or "business space as needed". The emphasis is on touching down to use space when you need to, more than renting space for a set period of time. In this interview with Phil Kemp, we find out why Regus is rolling out Third Place Regus Express centres globally.


Changing the way the UK  government works

Flexibility.co.uk has produced new guidance for the UK Civil Service on Smart Working. Based on our Smart Working Handbook, it sets out the principles and techniques for modernising working practices in central government. Commissioned by the Cabinet Office, it includes case studies of innovative practice as departments embrace Smart Working.

Smart Working Maturity Model

Benchmark your progress in Smart Working

Check out Flexibility.co.uk's Smart Working Maturity Model to measure your progress in Smart Working (or Agile/Flexible Working - works for all!). This tool helps you to see where your organisation is in Smart Working, where it could be, and what needs to be in place to make the difference.

Future of work

Are we ready for the future of work and its impacts?

The way work is changing has impacts not only on organisations but right across society. Are we ready for it, or still planning for the industrial age?
A new report and conference looks at the impacts, what to prepare for and how to try to reap the benefits.

Smarter Working Manifesto

Smarter Working Manifesto spells out the way to go

The Smarter Working Manifesto combines advocacy for smart working with a practical apporach based on years of experience from the authors. It sets out the changes needed to workplace, technologies, behaviours, and advises on 'acoustic intelligence' and new freelancing styles of corporate work. 

Homeless working

From homeworking to homeless working

Andy Lake reflects on the experience of not just being able to work anywhere, but having to when life throws up the unexpected.
This is about using smart working on both a planned and unplanned basis. Are the technologies we use really up to 'working anywhere?

Panel Session at the Emirates Festival of Literature

Flexibility at the Emirates Festival of Literature

Andy Lake was at the Emirates Festival of Literature with his management book Smart Flexibility.
Here he reflects on the experience, and looks at the potential for flexible working in the Middle East. It seems there  is a growing appetite for flexible working in the region.

Blindfold touch typing

Save 20 minutes a day and cut errors by touch typing

Once upon a time typists were taught to type. It was a specialist skill. Now, we are all expected to have typing skills - yet few get any training. Possibly the most effective measure an organisaiton can take to boost productivity is to teach everyone to touch-type. A key Information Age skill comes centre stage.

Energy levels at work

Keeping employees energised and productive

There's science behind understanding how performance fluctuates when employees work all day with technology. Here we look at a way to not only monitor but also boost performance, based on knowing when to take a pit stop - and intelligent software that provides the support to do it.

Smart work collaborative breakout meeting

Rethinking meetings - make time to be productive

Andy Lake takes a look at how we can rethink meetings. It's not just about using new tools and spaces - before we do that, we need to break down what we do in meetings. Here's a method to challenge assumptions and do things differently - and set targets for overcoming the meetings culture.

Dangerous laptop and table

Smart Working - is it good for you? Wellbeing and risk

Any changes to work working practices raise fears about the unfamiliar. Smart Working is no exception. People can worry about the ergonomic impacts of sharing space in the office, and working outside the office. And of being home alone, disconnected, and tripping over wires. We put the risks in context.

Smart Flexibility book cover

How to move Smart Work from Theory to Practice

This new management book encapsulates the practical experience, insight and research of Flexibility.co.uk.  Andy Lake spells out a strategic, integrated and evidence-based approach to delivering benefits for the business, the individual, the environment and for 'smarter' government.

Watercooler moments - serendipity

Overegging the Serendipity - time to get real

Lately there has been a rash of articles extolling the virtues of having everyone working in the same place, and creating work spaces that engineer innovaiton through chance meetings and water-cooler moments. And they are being used as a way to resist working smarter. Here is the backlash against the backlash.

Smart Worker at Wokingham Borough Council

Smart Working at Wokingham Council

Wokingham Borough Council has a dynamic and can-do attitude to implementing Smart Working. They have moved ahead with their own solution, developing a new working culture, working flexibly across locations and achieving a 2:1 desk-sharing ratio. A case study of a smaller council leading the way.

Wordcloud for Flexible Working terms

This new kind of working - what should we call it?

What's in a name? This extract taken from Smart Flexibility looks at the pros and cons of terms such as flexible working, smart working, agile working and all the rest.

Ergonmics posture diagram

Mobile working - do adjust your set-up

With smaller and more portable devices, it's time to rethink the ergonomics of tackling different tasks Guest author Hugo Bos sets out the issues and some of the key solutions for increasing comfort and efficiency, wherever you or your employees work.

Woman reluctant to change

A positive way to pre-empt resistance to change

In the second part of our mini-series on dealing with resistance to change, Andy Lake proposes 10 practical steps to take positive control of influencing culture and behaviours in a Smart Working implementation programme.

e-Work e-learning for Smart Working

Case Study on e-Learning for Smart Working

e-Learning is a natural fit for organisations making the change to Smart Working.  Plantronics have found it the ideal way to support staff making the transition to new ways of working. Working with e-Work.com, they were able to develop a customised solution reflecting their brand and aspirations.

Want a fight? - Resistance to change

Ten things I hate about change ...

Changes to working practices and working culture always provoke some resistance.  And as Smart and Flexible Working involve changes to workplaces, technologies and behaviours, there is always a risk of hitting a nerve. Here we take a look at ten of the most common reasons given, and how to deal with them .

Aberdeenshire Worksmart office

Working Smarter at Aberdeenshire Council

Aberdeenshire Council's Worksmart and WorkSPACE programmes are attracting a lot of attention from councils around the UK - a great example of moving ahead with modern working practices and getting staff on board with the new workstyles.

A smarter approach to economic growth

The debate on economic recovery is stuck in a rut - cuts versus borrowing.  But the key issue is about change: how to adapt to the new world that is being born as the old one fades painfully away.  Here's our Flexibility Nine Point Plan to boost smarter growth.

Flexibility Expertise 

Flexibility Expertise

We're increasingly being asked to provide help and guidance to organisations getting underway with Smart or Flexible Working, write about or research the issues.

 Find out more about Flexibility Expertise.

Blog: Telework in Iran - new regulations and support from the very top   

Flexible working is good for your health and wellbeing

Government Workplace 2020 - virtual and flexible, and much less property

"Honey I shrunk the office!" How to make smarter use of your space

Montage of Smart Working Handbook 

Download our Smart Working Handbook

The Smart Working Handbook provides clear guidance on an integrated approach to Smart Working.

  It takes in the key disciplines of People, Property and Technology within an end-to-end framework from Vision through to Implementation.

See more



Heading - publications

Smart Flexibility management book cover Smart Flexibility
How to move Smart/Agile/Flexible Working from theory to practice. The definitive management book. More ...

Smart Work Handbook cover Smart Working Handbook
The must-have download for implementing Smart Working in an integrated and strategic way.
Download from here...

It's Work But Not As We Know It cover Work But Not As We Know It ...
Our study examining the future of work and what it means for organisations, government and  public policy. Download here ...

UK Government guide to smart Working Smart Working in Government
The official guide from HM Government. Essential for all involved in governemnt transformation. Download here...

Workhubs - smart workspace
A government-backed report looks at the new wave of flexible low carbon third-party workspace

Tomorrow's Property Today - Live/Work spaces Tomorrow's Property Today
Pioneering study on Live/Work space commissioned by Uk government.
Download here...

Can homeworking save the planet?
Top think-tank says: more than most people think. 
Download here...

Heading - more top stories 

ework elearning screenshot e-Learning for Smart Working
Smart organisations are turning to e-learning to help managers and staff make the transition to remote and flexible work   More...

Think Tank supports Flexibility
A report from think-tank Demos tells government to stand firm on flexible work, and has new survey data.  More...

Best flexible work glossary!
From 'Activity-based work settings' to 'Zero-hours contracts', it's all there. Best Flexible Work glossary on the Internet. More...

The benefits of telework in UK
A new report quantifies all the benefits to the UK of two days per week telework - all 32 billion of them.   More...

Andy Lake's Blog Progress taking us backwards
Technology advances, but it doesn't always take us forward. Some uses of social media are leading us like lemmings towards an abyss of stupidity  More...

Work-Life Balance: Hong Kong
We review a practical guide from Hong Kong on how to drive cultural change for achieving work-life balance.  More...

Commuting = 5 weeks per year
UK Trades Unions call for flexible working to ease the pain of commuting. Bosses should do more, they say. More...

60% lack work-life balance
But flexible work patterns are key to the 40% of working parents who are happy - though fears for careers remain.  More...

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