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Finland is about one and a half times the size
of Britain with a population of five million.
Technically it is advanced, having more homes
connected by cable network than anywhere else in
Europe, and the highest density of mobile phones.
Digital is one of the world’s leading
computer manufacturers. Their office in Helsinki
was originally designed along traditional lines,
with dedicated office space surrounded by high
partitions. It was overcrowded, and people could
neither see nor talk to each other.
Senior management wanted to release the
creativity and potential of the staff. They saw
the office as more than just ‘a place to
keep warm, dry and store papers’. It should
be a productivity tool. Their objective was not
cost cutting, but maximising profit. Although
this project was implemented as long ago as 1988,
it is still seen as futuristic.
Solution
The Office of the Future is modelled on a
television news room. The centre is busy and
exciting with information flowing round giving a
creative atmosphere. There are quiet pools, and
‘the best four person conference room’
- a garden swing. Participation in the design
process and a free flow of information to and
from the project team were critical in making a
success of the project.
The office is supported by cordless telephones
which can be used anywhere in the office, and are
parked in their chargers when not in use. No desk
space is owned, but access to any facility needed
is easy, whether a quiet room, PC, telephone or
meeting room. Other facilities are:
- video and hi-fi sets
- murals on one wall
- kitchen facilities with tables and chairs
- water fountains (both drinking and
atmospheric)
- a sauna for staff and customers
Benefits
Space savings of 40% were achieved, despite
25% of space being allocated to areas
traditionally classed as relaxation and
recreation. Productivity improved by 30%, and
there was a significant increase in recorded
sales.
Secretaries and administration staff found
their jobs were enriched and they became the hub
of the office. They were able to answer more
queries directly, and became part of the improved
team atmosphere. Access to managers became
easier, individuals gained a better understanding
of the whole office, and decision making
improved. Greatly reduced attrition reflects the
all round increase in staff satisfaction.
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