Case Studies on Flexible Work:
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Case Studies of Flexible Work
There's nothing like evidence of flexibility in practice to help understand what it's all about.

To find the case studies on Flexibility so far, click the "Flexible Location" link on the left.

Case studies on Flexibility

The UK's largest virtual call centre
We profile the Co-op Travel group's Future Travel agency, which has 630 home-based call centre agents.

Case study - flexible barristers' chambers
This case study from Swiftwork is of a work-life balance flexible working implementation in a very traditional setting.

Case Study: Telework at Nortel Networks
We present a case study - both corporate and personal - of teleworking at a company that has some 12, 000 teleworkers. It's kind of comforting when people who want to get the rest of us to be more flexible do it themselves, and on such a grand scale. Kind of like architects who live in houses they've built, or physicians who heal themselves, perhaps.

Case studies in "sustainable telework"
How sustainable is telework? We report on the first findings of a European project that is measuring the economic, environmental and social benefits of telework. Includes particular focus on BT (British telecom) and BAA (British Airports Authority) at Heathrow

Thurso Contact Centre 
There's a short case study on outsourcing in our interview with Iain Herbertson, about the pioneering contact centre at Thurso, in the far north of Scotland.

Teleworking in the sun: the Crete telework Network 
Want to go on holiday - but also stay effectively in touch? The Crete telework Network may have the answer.

Teleworking for MPs
From the archive this - former UK MP and former party leader Paddy Ashdown writes about how teleworking helped him to be more effective in his work

A selection of case studies elsewhere on the Web

WIreless/mobile best practice - useful set of fact sheets and case studies from the UK Department for Trade and Industry

Flexible working at Vodafone - Some 3,250 of Vodafone's employees now work in an environment that has revolutionised their working day, with opportunities for a better work/life balance and improved working practices

Benefits workers at Salford City Council - pilot of initially 4 benefits staff showed many benefits from home working.  Includes memorable bullet point "roll out home worker to property"!

Telework Studies of US Federal Civil Service - Extensive set of teleworking case studies - or success stories - from the Office of Personnel Management

Surrey County Council - Case study by Andrew Bibby, reporting on new ways of working at an English County Council

Flexible staffing case studies - Classified by sector, from the Manpower website

Smart Valley papers on Telework : Interesting information on setting up and running a USA 'electronic community'.

US case studies of flexible work options
As this is a frames site, it's a problem linking directly to the right page: but follow this link, click on "Work Options", then "case Studies.." and you'll find quite a number of case studies of telework, compressed working time and flexitime.

Building up Case Study resources

In the months ahead, we aim to build up this resource, both

  • studies written up on Flexibility
     
  • links to studies on other websites

If your organisation has introduced flexible working, and would be happy to be written up on this site, or you know of pages we could link to, please let us know.